Troubleshooting guide

Field Maps app

Many activities and digital tools work in the 'Field Maps' app. There are a few common issues users might experience when trying to use this for the first time, here are some solutions. If you are still having trouble please contact us.

When I follow the link from the Nature Park website I see the error 'the map has to be shared with you'.

This error occurs when a user has previously opened the Field Maps app and clicked 'skip sign in' or signed in using an existing ArcGIS account (if they have one). For mapping tool access to work via the nature park website you must first make sure that when you open Field Maps it shows the blue startup screen with options to sign in or skip sign in.

If you see a white screen with lots of map options from around the world when you open Field Maps you just need to click the person in a circle icon in the top left hand corner and click 'sign in', which should return you to the blue screen.

If you see a white screen with map options that you have used previously in other projects when you open Field Maps you just need to click the person in a circle icon in the top left hand corner, scroll down to the bottom and click sign out, which should return you to the blue screen.

Once on the blue screen do not select any of the options, simply leave the blue screen showing and switch to your browser app and the nature park website. You should then be able to click the link and be redirected to confirm your nature park login details and you will then see the nature park options in Field Maps as expected.

When I try to log in to the Field Maps app using my nature park credentials it doesn't work.

The Nature Park website and the Nature Park maps in the Field Maps app have single sign on enabled, but for this to work you must use a link on the website for initial access rather than logging in directly on the app. If you use a link to the app from the Nature Park website you will see a button 'click here to access Nature Park' and will then be asked to enter your login details again.